Privacy Policy

Information we may handle

The information handled by Roopokies Casino depends on how you use the website and the services available to you. Some information is provided directly when you register, update your account, complete an identity check, make a payment or contact support. Other information may be generated automatically when you browse the website, sign in, use account features or interact with online content.

Account and personal details

Account information may include your name, date of birth, residential information, contact details, login information, account preferences and responsible gaming settings where applicable. The site may also keep records of account changes, support conversations, complaints, requests and other communications connected with your account.

Identity and verification information

You may be asked to provide information to support age, identity, security and anti-fraud checks. This may include details shown on an identity document, proof of address, information relating to payment activity or source of funds where relevant, and records of checks completed during the account lifecycle. Verification information helps protect the service, prevent misuse and meet applicable obligations.

Payment and transaction records

The casino may handle records of deposits, withdrawals, wagers, wins, losses, account balances, payment status and other account transactions. Payment providers may process payment details on their own systems. Roopokies Casino may receive information needed to confirm a payment, investigate a failed or disputed transaction, prevent misuse and maintain accurate financial records.

Device, usage and cookie data

When you use the website, technical information may be collected, such as your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, session activity and dates and times of access. Cookies and similar technologies may also provide information about how the website is used and help support account, security and performance functions.

You should provide accurate information and keep your account details up to date. If you provide information about another person, you should have permission to provide it and should ensure that the person understands how their information may be used.

How and why information is used

Personal information is used for service administration, account management, security, compliance, payments and customer support. The information used will depend on the circumstances and the type of interaction you have with Roopokies Casino. Common purposes include:

• Creating, maintaining and administering your player account.
• Providing casino features and displaying relevant account information.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility to use the service.
• Carrying out verification, anti-fraud, security and risk-management checks.
• Detecting suspicious, unlawful, unauthorised or otherwise harmful activity.
• Investigating unusual account activity, payment issues, disputes and possible misuse.
• Responding to questions, complaints, technical issues and support requests.
• Improving website functionality, service performance, usability and reliability.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where the required consent or another valid basis applies.
• Meeting applicable legal, accounting, audit and record-keeping obligations.

Information may be combined with other account or technical records where this is reasonably necessary to keep information accurate, investigate activity, maintain security or understand general website usage. Not every category of information is used for every player. Information is not intended to be used for unrelated purposes without an appropriate reason or permission where permission is required.

Marketing communications

Marketing communications may include information about casino services, features, campaigns or related content. You can withdraw consent to marketing communications at any time. You may also be able to use an unsubscribe link or similar option included in a marketing message. Choosing not to receive marketing does not stop essential service, account, security or transaction communications.

Reasons for handling information

Information may be handled because it is needed to provide the service, manage an account, process a transaction, protect the website, respond to a request, comply with an obligation or pursue a legitimate operational and security purpose. Where consent is used for a particular activity, you may withdraw that consent as described in this policy. Withdrawing consent does not affect processing that has already taken place lawfully or processing that must continue for another valid reason.

Sharing, security and retention

Personal information may be shared where reasonably necessary to operate the casino service, process payments, complete verification, provide support, protect players, prevent fraud or meet legal obligations. Access is intended to be limited to people and organisations that need the information for an authorised and appropriate purpose.

• Payment, identity verification, fraud prevention, security, technology, customer support and other service providers that assist with the website or account services.
• Professional advisers, auditors and insurers where their involvement is required for a legitimate business, risk or compliance purpose.
• Government bodies, courts, law enforcement agencies or other authorised parties where disclosure is required or permitted by applicable obligations.
• Relevant parties involved in a business transfer, restructuring or other change, subject to appropriate handling of personal information.
• Other parties where you have requested or authorised disclosure, or where disclosure is reasonably necessary to protect people, property, systems or legal rights.

Service providers may process information in Australia or another country. Where information is handled by another organisation, reasonable steps are taken to require suitable confidentiality, security and use of the information only for authorised purposes. An external provider may also have its own privacy policy for information it collects directly from you.

Protecting personal information

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication, secure transmission, monitoring, staff procedures, system safeguards and security reviews. However, no website, device or online transmission can be guaranteed to be completely secure.

You should keep your login details confidential, use appropriate security on your device and avoid sharing account access with other people. If you believe your account or personal information has been accessed without permission, contact support promptly so the issue can be reviewed and appropriate steps can be considered.

How long information is kept

Information is kept for as long as it is reasonably required for account administration, customer support, transaction records, dispute handling, security, fraud prevention, service improvement and other purposes described in this policy. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When a retention period ends and there is no other valid reason to keep the information, records may be securely deleted, anonymised or otherwise disposed of.

Cookies and similar technologies

Cookies are small files, tags or similar technologies placed on your device when you visit a website. They may help keep you signed in, remember preferences, support account and security functions, maintain website features, measure performance and understand how visitors use the service. Some cookies may be placed by service providers that help operate particular website functions.

Some cookies are necessary for the website to work properly. Other cookies may support preferences, analytics, performance measurement or marketing activity. The availability and purpose of cookies may change as website features develop. Information collected through cookies may be linked with account or device information where reasonably necessary for the relevant purpose.

You can manage, block or delete cookies through your browser settings. Browser controls differ between devices and browsers, so you should use your browser's help function to learn how to review cookie settings, clear stored cookies or receive warnings before certain cookies are used.

If you disable necessary cookies, some parts of the website may not work correctly, some account functions may be unavailable or selected preferences may not be saved. Changing your browser settings does not necessarily delete information already held in account records or other service records. A separate privacy request may be required if you want information held by the casino to be reviewed, corrected or deleted.

Your privacy rights and how to make a request

Depending on your circumstances and the requirements that apply, you may have rights regarding personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information and withdrawing consent to marketing communications.

Contact for privacy requests

To exercise your data rights or ask a privacy question, contact support@roopokiescasino.click. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Additional information may be requested to confirm your identity and protect your account before a request is completed.

• Access: ask what personal information is held about you and request a copy where appropriate.
• Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be updated.
• Deletion: ask for personal information to be removed where there is no continuing reason to keep it.
• Marketing consent: withdraw consent to marketing communications. You can also use an unsubscribe option included in a marketing message where available.
• Privacy questions: ask how information is collected, used, shared or retained, or request clarification about a particular record or activity.

Deletion may not be possible where records must be retained for legal, security, dispute or transaction purposes. A request may also be limited where fulfilling it would adversely affect another person's rights, reveal confidential information, interfere with security or anti-fraud checks or conflict with an obligation to retain records.

How requests are handled

Requests are considered in accordance with applicable privacy requirements and reasonable account-security procedures. The response may depend on the type of request, the information involved and whether the information can be separated from records that must be retained. If a request cannot be completed in full, the reason and any available alternatives will be explained where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable obligations change. The latest version will be made available on the website, with an updated date or other notice where appropriate. You should review this page periodically so you understand how information is handled. Continued use of the service after an update may indicate acceptance of the revised policy where acceptance is required.