Roopokies Casino Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions form an agreement between you and the operator of Roopokies Casino. They apply to your access to the website, your account, deposits, withdrawals, casino games, promotional offers and any other services made available through the site. If you do not agree with these terms, you must not use the website or its services.

You should read these terms before every material use of the website because they may be updated from time to time. The current version will apply from the date it is published, unless a different effective date is stated. Continuing to use Roopokies Casino after an update means that you accept the revised terms. If a change materially affects your rights or obligations, information about the change may be provided through the website where appropriate.

Additional terms may apply to individual games, payment methods, competitions, bonuses or other promotions. Those terms will be displayed with the relevant offer or service. If a specific rule conflicts with these general terms, the specific rule will apply only to the relevant game, offer or service.

Eligibility

You may use Roopokies Casino only if online gambling is lawful for you in the place where you are located. You must meet the minimum legal gambling age that applies to you and must provide accurate information when registering or using the account. You are responsible for checking the laws that apply to your location before accessing the website.

You must not use the website if you are subject to a gambling exclusion, self-exclusion arrangement or other restriction that prevents you from gambling. You must also not use the site on behalf of another person, or allow another person to use your account.

2. Account registration and security

Some services require you to create a personal account. You must provide complete, current and truthful information during registration and keep that information updated. The operator may request documents or other information to confirm your identity, age, location, payment ownership or source of funds. These checks support account security, legal compliance and the prevention of fraud.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Choose a strong password, do not share it with anyone and avoid saving it on a public or shared device. You should contact the site through the available support channel as soon as possible if you believe your account has been compromised.

Only one personal account may be used unless the operator has expressly approved another arrangement. Accounts must not be created using false details, another person's identity or automated methods. You must not transfer, sell, lend or otherwise make your account available to another person.

• You are responsible for checking that your account information remains accurate.
• You must use a payment method that belongs to you or that you are authorised to use.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not interfere with the operation, security or availability of the website.
• You must not use software, devices or strategies designed to gain an unfair advantage.

Verification and account review

The operator may review an account at any time where this is reasonably necessary for security, compliance, responsible gambling, payment processing or the investigation of suspected misuse. During a review, access to some functions may be limited and a transaction may be held until the review is complete. You must respond to reasonable requests for information within the time stated in the request.

3. Deposits, withdrawals and gaming activity

Deposits may be made using the payment options displayed on the website. Before depositing, check the available method, any instructions and any conditions that apply. A deposit is generally credited only after the payment provider has confirmed the transaction. The operator is not responsible for delays, reversals or charges imposed by a bank, card provider, digital wallet or other external payment service.

You must not deposit money that you cannot afford to lose. Deposits should be made for your own use and not for the benefit of another person. The operator may reject, return or restrict a payment where there is a security, compliance, technical or payment-related reason to do so.

Withdrawal requests are subject to account verification, the rules of the selected payment method and any applicable game or promotional terms. The operator may ask you to confirm your identity or payment ownership before releasing funds. A withdrawal may be cancelled or adjusted where a payment is reversed, a transaction is unauthorised, an account review identifies a breach of these terms, or applicable law requires action.

You should review your balance and transaction history regularly and report any suspected error promptly. Where a technical or accounting error results in an incorrect balance, the operator may correct the error. If you receive funds or credits by mistake, you must not use them and should notify the operator through the available support channel.

Game results and technical issues

Game outcomes are determined by the relevant game system and its rules. Results recorded by the operator's systems will normally be treated as final, subject to investigation of a clear technical fault or administrative error. If a game is interrupted by a connection problem, system fault or other event, the operator may review the affected play and apply the relevant game rules.

You are responsible for having a suitable device, internet connection and software environment. Roopokies Casino does not guarantee that the website will always be available, uninterrupted or free from errors. Planned maintenance, technical problems, security events or circumstances outside reasonable control may affect access.

4. Promotions and responsible gambling

Promotions, bonuses, free games, tournaments and other offers are subject to the terms displayed with each offer. Those terms may include eligibility requirements, participation instructions, expiry conditions, contribution rules, qualifying transactions and restrictions on use. You should understand the relevant promotional terms before accepting an offer.

Unless the applicable offer says otherwise, a promotion may be limited to one person, household, device, payment method or account. The operator may withdraw or amend an offer where there is a technical error, suspected abuse, duplicate participation or a breach of the promotional terms. Promotional benefits may be removed if they were awarded incorrectly or obtained through prohibited conduct.

Playing responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money that you can afford to lose. Consider setting personal spending or session limits, taking regular breaks and avoiding gambling when you are upset, tired or affected by alcohol or other substances.

• Do not chase losses or increase your stakes to try to recover money.
• Keep gambling separate from essential household spending.
• Do not borrow money to gamble.
• Use available account controls, time-outs or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent support if gambling is causing stress, financial difficulty or problems with family, work or wellbeing.

You can stop using your account at any time and may request available responsible gambling controls. A self-exclusion request is intended to prevent access for the selected period and should not be treated as a way to manage an urgent financial or personal crisis. If you are concerned about your gambling, consider speaking with a qualified support service or health professional.

5. Privacy, suspension and legal information

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and relevant privacy laws. Information may be collected to create and manage your account, process payments, verify identity, protect the website, provide customer support, meet legal obligations and promote responsible gambling. You should review the privacy information for details about collection, use, disclosure, storage and your available rights.

By registering, you agree that operational communications may be sent to the contact details associated with your account. These may include security notices, transaction messages, service updates and information about changes to the terms. Marketing communications may be managed through the options provided, subject to applicable law.

Suspension and closure

The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, a payment is disputed, a security concern exists, responsible gambling intervention is required, or continued access is not appropriate. Action may also be taken where required by law or by a relevant authority.

You may ask to close your account at any time. Closing an account does not remove obligations that arose before closure and does not automatically cancel a review, dispute or investigation. Any remaining balance will be considered in accordance with applicable rules, verification requirements and legal obligations.

Liability and intellectual property

The website and its content are provided subject to applicable law. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, misuse of the website, an unsuitable device or connection, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect account details. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

The website, branding, text, graphics, software and other content belong to the operator or its licensors. You may use the content only for personal, lawful access to the services. You must not copy, modify, distribute, reverse engineer, scrape or commercially exploit any part of the website without permission.

Questions and complaints

If you have a question, believe that a transaction or game result is incorrect, or wish to make a complaint, use the support option available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. The operator may ask for further information before responding.

These terms are intended to operate consistently with applicable Australian law and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The version of these Terms & Conditions published on the website is the version that applies to your use at the relevant time.