Responsible Gaming

Gamble for entertainment

Casino games involve chance, and every wager carries a risk of loss. Outcomes cannot be predicted or controlled, and past results do not make a particular result more likely in the future. A win is never guaranteed, regardless of how long you have played, how much you have deposited or what happened in previous rounds.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense that may be lost. Do not use money needed for rent, bills, food, loan repayments, savings or other essential commitments. Never gamble with money borrowed from friends, family, lenders or credit providers.

Gambling is not a reliable way to earn income, recover losses or improve your financial position. Avoid chasing losses by increasing your bets or continuing to play after your planned budget has been reached. The safest response to a loss is to stop and review your limits, rather than trying to win the money back.

• Only gamble when you are in a suitable frame of mind and can make clear decisions.
• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not gamble when you are upset, tired, intoxicated or under pressure.
• Do not treat gambling as an alternative to work, saving or financial planning.
• Remember that games are based on chance and no strategy can guarantee a win.

You must meet the applicable minimum age requirement before using an online gambling service. In Australia, gambling is generally restricted to people aged 18 or over, subject to the rules that apply to the relevant service and jurisdiction. Do not allow children or other unauthorised people to access your account. Keep your login details private and use device or parental controls where appropriate.

Use safer gambling tools

Safer gambling tools can help you maintain control, but they work best when used before concerns arise. Depending on the service and your location, available controls may include deposit limits, spending limits, loss limits, session reminders, reality checks, time limits, cooling-off periods and account restrictions. The availability and operation of these tools may vary.

Set limits before playing

Choose a daily, weekly or other suitable budget based on what you can comfortably afford to lose. Consider setting a limit for both deposits and time spent playing. A limit should be realistic, recorded clearly and treated as a firm boundary. If you find yourself changing a limit to continue playing, take a break and consider using a longer account restriction.

Take regular breaks

Short breaks can help you remain aware of how long you have been playing and how much you have spent. Stand up, move away from the device and do something unrelated to gambling. Do not continue simply because you are close to a win, have experienced a losing run or believe the next game will change the result.

Keep track of your activity

Review your deposits, withdrawals, wagers and playing time regularly. Looking at your activity as a whole can make patterns easier to identify. If the amounts or time involved are higher than expected, or if you feel uncomfortable about your behaviour, stop playing and seek assistance.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or indefinitely. A self-exclusion request may prevent access to an account and may limit the ability to open or use another account with the same service, subject to applicable procedures and legal requirements. Choose a period that gives you enough time to make a clear decision without pressure.

If you ask for a break or self-exclusion, do not create another account, use another person's account or look for ways around the restriction. Contact the relevant support team through the available account or website channels if you need help understanding the process. A restriction may not remove every gambling opportunity elsewhere, so consider using device blocking tools and asking a trusted person for support as well.

Recognise signs of gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, health and emotional wellbeing. You do not need to wait until a serious problem has developed before asking for help. Early action can make it easier to regain control.

• Spending more time or money gambling than you intended.
• Increasing the size of bets to get the same excitement or to recover losses.
• Trying to win back money after losing and becoming distressed when unable to play.
• Hiding gambling activity, deposits, losses or account statements from other people.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Neglecting work, study, family, friends, health or other responsibilities.
• Feeling restless, irritable or anxious when trying to stop or cut down.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Attempting to stop several times but returning to gambling soon afterwards.
• Arguing with people close to you because of gambling or financial concerns.

If any of these signs feel familiar, stop gambling and speak with someone you trust. You can also contact a qualified gambling counsellor or a recognised Australian support service, such as Gambling Help Online. These services can provide confidential information, counselling and practical guidance. You do not need to be certain that you have a gambling problem before contacting them.

If gambling has contributed to financial stress, consider speaking with a free financial counsellor before borrowing more money or taking out credit. A financial counsellor can help you understand your options and plan next steps. If you feel overwhelmed or unsafe, contact an appropriate emergency or crisis support service in your area. If there is an immediate risk to your safety, contact emergency services.

Steps to take when gambling is no longer enjoyable

You can take action at any time. Start with a clear decision to pause, then make it harder to return to gambling while you consider what support you need. Practical steps may include:

1. Stop playing and avoid making further deposits or bets.
2. Use the available cooling-off, account closure or self-exclusion process.
3. Remove saved payment details and gambling applications from your devices.
4. Use blocking software or device controls to restrict access to gambling websites and applications.
5. Tell a trusted person what is happening and ask them to help you stay accountable.
6. Review your finances and prioritise essential bills and everyday needs.
7. Contact a qualified gambling counsellor or financial counsellor for confidential help.
8. Avoid alcohol or other substances when making decisions about gambling.
9. Do not try to solve gambling losses by gambling again or taking on new debt.
10. Maintain your restriction if you are not confident that returning to gambling would be safe.

If you are helping someone else, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage professional support. Do not give them money to gamble or help them hide losses. Where appropriate, discuss practical safeguards for shared finances and household expenses.

Support from family, friends or colleagues can be valuable, but it should not replace professional advice where gambling is causing serious distress, financial difficulty or relationship problems. A qualified counsellor can help develop practical strategies suited to the person's circumstances. Take concerns seriously, even if the person has not asked for help directly.

Our approach to responsible gambling

Roopokies Casino supports informed decision-making and expects gambling to be conducted responsibly. Account activity and requests for limits, breaks or self-exclusion may be handled in line with applicable rules, policies and regulatory requirements. We may take steps to protect customers where concerns about age, identity, account access or gambling behaviour arise.

Responsible gambling tools cannot remove all risk, and no operator can guarantee that a person will never experience gambling harm. Personal responsibility, honest self-assessment and timely support are important parts of safer gambling. If you believe your account is being used by another person, or if you cannot control your gambling, stop using the account and seek assistance.

For help with available account restrictions or safer gambling options, use the support channels provided on the website. Do not delay asking for help because you are concerned about being judged. Taking a break, setting a limit or seeking advice is a sensible step and can help protect your financial and personal wellbeing.

Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services. Use strong passwords, keep account credentials private and consider suitable device controls. If you suspect that another person has accessed your account, change your credentials and contact support through the available website channels.

This page provides general information and is not a substitute for professional medical, financial or legal advice. Requirements and support options may differ across Australia. Always consider your personal circumstances and the rules that apply to you before gambling.